A tenant database records information about tenants who have experienced issues in previous rental leases. Real estate professionals use this database to assess whether an applicant poses a financial risk when applying for rental properties.
Property managers and agents must adhere strictly to specific rules and guidelines before submitting any person’s details onto a tenant database. Tenants must receive written notification clearly explaining the details and reasons for their listing and can object to this action. Notice of any objection must also be included on the database.
When Can a Tenant be Listed?
Landlords and property managers must inform tenants upfront that serious breaches of their lease agreement could result in their details being listed on a tenant database. A listing can only occur after a lease is terminated and any tribunal hearings have concluded.
Common reasons tenants may be listed include:
- Unpaid rent or intentional property damage, where the amount exceeds the bond.
- Failure to pay amounts as ordered by a Tribunal.
- Lease termination by a Tribunal due to serious breaches of the agreement.
If a tenant’s name appears on a tenant database, the reasons must be specified clearly. Tenants have the right to request this information freely.
For more details, refer to the Residential Tenancies and Rooming Accommodation Act 2008.
How Can a Tenant Remove Their Name?
Tenants listed for outstanding debts can pay the amount due, and property managers must notify the database operators as soon as payment is made.
Typically, if the debt is paid within three months and it’s the only database entry against the tenant, the listing will be removed. Otherwise, the listing may remain visible for several years.
For further assistance, tenants should contact their local property management office or visit QCAT for official tenancy tribunal resources.