Welcome to Position One Property! It is our pleasure and privilege to assist you with renting accommodation in Brisbane. You could not be in better or more caring hands because we have almost 20 years of property management experience in Brisbane!
The following guide has been developed to assist you during your tenancy.
Should you require any further information or clarification, please contact us by phone.
Agency Office Hours
8.30am to 5.30pm Monday to Friday
Saturday by Appointment
Closed Sundays and Public Holidays
You are required to abide by all Body Corporate Rules and By-Laws (where applicable).
A copy will be made available before commencing your tenancy.
Your bond will be lodged with the RTA (Residential Tenancies Authority) and will be held as security for the full term of the Tenancy.
You will receive written confirmation from the RTA advising you of your bond lodgement number.
Your bond will be refunded to you once a final inspection has been completed by your property manager.
To obtain a speedy refund of your bond amount please ensure that all rent is paid up to date. Also, please ensure that all cleaning and repairs are completed prior to handing back the keys.
We work closely with our tenants to make this process go smoothly. As a result, we can guide you to tick all the boxes to get your bond back.
Should unforeseen circumstances arise and you need vacate the property prior to the end of your Tenancy Agreement, please contact your property manager immediately.
In this situation, we will endeavour to find a replacement tenant. Should this occur, you will be responsible for the following.
Payment of :
- Rent up until commencement of a new tenancy
- A letting fee – equal to one weeks rent + GST
- Advertising costs to relet the property
We strongly recommend that carpets be professionally steam cleaned annually, because this will ensure the longevity of the carpets.
At the expiry of the tenancy, the carpets are to be professionally cleaned.
If required, we can recommend reliable carpet cleaners who we know will do the job at a competitive rate.
A copy of the carpet cleaning receipt is to be given to Position One upon vacating.
Change of Tenants and/or Leasing
Your tenancy agreement states the maximum number of people who can occupy the property.
So, prior to any change in either the original occupants or any additional occupants, the Lessor’s consent must be obtained.
Any new applicants must complete a Tenancy Application Form and submit to the office for approval.
Condition of the Property
At the end of the Tenancy Agreement, it is your responsibility to leave the property in the same condition as it was when you moved in.
Fair wear and tear is taken into consideration. You are responsible for the caring and cleanliness of the property while you are living there.
It is very important that you notify us of any change to your contact details.
An easy way to update us is by sending an e-mail to: firstname.lastname@example.org
Entry Condition Report
When you move in, an Entry Condition Report will be issued.
It’s an important way of comparing what the condition of the place is when you move out, compared to when you moved in. Of course, fair wear and tear is excepted.
You must complete the Entry Condition Report and return a copy to our agency within 3 days after you move into the property.
Emergency repairs include such situations as:
- Burst water service
- Gas leak
- Blocked or broken toilet
- Fault/damage likely to cause injury
- Burst water service
- Gas leak
- Serious roof leak
- Electrical shock/fault
Please phone Position One Property to REPORT THESE TYPES OF SITUATIONS IMMEDIATELY. If after hours, leave a detailed message of the situation. Also refer to the Emergency contact numbers listed on Page 2 of the General Tenancy Agreement.
Ending a Tenancy
If you decide to move out, you must give Position One Property a Notice of Intention to Leave (Form 13). Giving 14 days’ notice in writing is required.
You can email email@example.com, fax (07) 3843 4522, or post it to us.
We advise ALL TENANTS to insure their own contents as they are NOT covered under the Lessor’s policies.
Keys - Locked Out?
You can collect our Management set and return them to our office within the hour. Identification will be required.
Please contact a Locksmith at your cost. We recommended the following Locksmith – Lockpro Locksmiths (07) 3394 4181
Should your electricity go off unexpectedly, and you have a safety switch, it may be a faulty appliance. Firstly check to see if the safety switch has tripped.
If it has, reset it as per the manufacturer’s instructions on the switch.
If the safety switch trips again, remove all of the appliances from the power points and ensure all power points are switched off.
Reset your safety switch and plug in the appliances one at a time until the safety switch trips again, locating the faulty appliance.
Do not attempt to repair any electrical fault yourself. Refer to “Emergency Repairs” for further instructions.
During the course of your tenancy, your Property Manager will inspect your property periodically. You will be given 7 days notice prior to inspection. This is standard practice for renting accommodation in Brisbane.
This will include an inspection 3 months after your tenancy commences and then every 6 months.
We will contact you in advance to arrange a mutually convenient time.
The purpose of these inspections is to advise the owner of the condition of the property, how it is being maintained by you, and to allow you to advise us of any repairs or maintenance you feel are needed.
Rent under your Residential Tenancy Agreement is payable in advance.
If at any time you are unable to make a rental payment on or before the due date, please make immediate contact with Position One Property.
For security reasons, we do not accept cash in the office.
We accept the following methods: BPAY, Bank Cheque or Money Order, which includes telephone or internet transfers.
Repairs and Maintenance
Please forward all general repairs and maintenance requests to the Position One Property Office. Put requests in writing, because written down is better for clarity and traceability. Then, we can act efficiently and effectively to help you.
Please provide as much information as possible about the repairs needed. Also include all access authorisation for the repairs to be done.
Repair Advice Forms are available on our website here: CLICK HERE.
Under the Fire and Rescue Service Act 1990, both tenants and lessors have responsibilities for smoke alarms in their rental properties. So it is important tenants know their obligations under this Act.
The Fire and Rescue Service Act 1990 is administered by Queensland Fire and Rescue Service.
It is the tenant’s responsibility to have all services connected at the property and placed in their name.
Alternatively, Direct Connect (https://www.directconnect.com.au/ ) is a free no obligation connection service who can assist you with this process.
Please refer to your property manager for more details.
Renting Accommodation in Brisbane
There are fewer places in the world nicer than Brisbane! Position One Property are pleased to take care of your housing needs when you are renting accommodation in Brisbane. So, Contact us Today for service you will enjoy!