We have developed the following guide to assist you during your tenancy.

Should you require any further information or clarification, please contact our agency.


Agency Office Hours

8.30am to 5.30pm Monday to Friday

Saturday by Appointment

Closed Sundays and Public Holidays


Body Corporate 

You are required to abide by all Body Corporate Rules and By-Laws (where applicable).

A copy will be made available before commencing your tenancy.



Your bond will be lodged with the RTA (Regional Tenancy Authority) and will be held as security for the full term of the Tenancy.

You will receive written confirmation from the RTA advising you of your bond lodgement number.

Your bond will be refunded to you once a final inspection has been completed by your property manager.

To obtain a speedy refund of your bond amount please ensure that all rent is paid up to date and that all cleaning and repairs are completed prior to handing back the keys.


Breaking Tenancy

Should unforeseen circumstances arise and you need vacate the property prior to the end of your Tenancy Agreement, please contact your property manager immediately.

In this situation, we will endeavour to find a replacement tenant. Should this occur, you will be responsible for the following:

  • Payment of rent up until commencement of a new tenancy
  • Payment of a letting fee – equal to one weeks rent + gst
  • Payment of advertising costs to relet the property



We strongly recommend that carpets be professionally steam cleaned annually, as this will ensure the longevity of the carpets.

At the expiry of the tenancy, the carpets are to be professionally cleaned.

We can recommend reliable carpet cleaners, who we know will do the job at a competitive rate.

A copy of the carpet cleaning receipt is to be given to Position One upon vacating.


Change of Tenants and/or Leasing

Your tenancy agreement states the maximum number of people who can occupy the property.

Prior to any change in either the original occupants or any additional occupants the Lessor’s consent must be obtained.

Any new applicants must complete a Tenancy Application Form and submit to the office for approval.


Condition of the Property

At the end of the Tenancy Agreement, it is your responsibility to leave the property in the same condition as it was when you moved in.

Fair wear and tear is taken into consideration. You are responsible for the caring and cleanliness of the property while you are living there.


Contact Details

It is very important that you notify us of any change to your contact details.

An easy way to update us is by sending an e-mail to: info@positionone.com.au


Entry Condition Report

When you move in, an Entry Condition Report will be issued.

It’s an important way of comparing what the condition of the place is when you move out compared to when you moved in, fair wear and tear excepted.

You must complete the Entry Condition Report and return a copy to our agency within 3 days after you move into the property.


Emergency Repairs

Emergency repairs include such situations as:

  • Burst water service
  • Gas leak
  • Blocked or broken toilet
  • Fault/damage likely to cause injury
  • Burst water service
  • Gas leak
  • Serious roof leak
  • Electrical shock/fault

Please phone Position One TO REPORT THESE TYPES OF SITUATIONS IMMEDIATELY. If after hours, leave a detailed message of the situation and refer to the Emergency contact numbers listed on Page 2 of the General Tenancy Agreement.


Ending a Tenancy

If you decide to move out, you must give Position One a Notice of Intention to Leave (Form 13), giving 14 days’ notice in writing.

You can email info@positionone.com.au, fax (07) 3843 4522, or post it to us.



We advise ALL TENANTS to insure their own contents as they are NOT covered under the Lessor’s policies.


Keys - Locked Out?

Office Hours – you can collect our Management set and return them to our office within the hour. Identification will be required.

After Hours – contact a Locksmith at your cost. We recommended the following Locksmith – Lockpro Locksmiths (07) 3394 4181



If your electricity goes off and you have a safety switch, it may be a faulty appliance – firstly check to see if it has tripped.

If it has, reset it as per the manufacturer’s instructions on the switch.

If the safety switch trips again, remove all of the appliances from the power points and ensure all power points are switched off.

Reset your safety switch and plug in the appliances one at a time until the safety switch trips again, locating the faulty appliance.

Do not attempt to repair any electrical fault yourself. Refer to “Emergency Repairs” for further instructions.


Property Inspection

During the course of your tenancy, your Property Manager will inspect your property periodically, after you have been given 7 days notice.

This will include an inspection 3 months after your tenancy commences and then every 6 months.

We will contact you in advance to arrange a mutually convenient time.

The purpose of these inspections is to advise the owner of the condition of the property, how it is being maintained by you, and to allow you to advise us of any repairs or maintenance you feel are needed.



Rent under your Residential Tenancy Agreement is payable in advance.

If at any time you are unable to make a rental payment on or before the due date, please make immediate contact with Position One Property.

For security reasons, we do not accept cash in the office.

We accept the following methods: BPAY, Bank Cheque or Money Order, which includes telephone or internet transfers.


Repairs and Maintenance

All general repairs and maintenance must be forwarded to our Agency in writing so we can act accordingly.

Provide as much information as possible of the repairs needed as well as access authorisation for the repairs to be done.

Repair Advice Forms are available on our website.


Smoke Alarms

Under the Fire and Rescue Service Act 1990, administered by Queensland Fire and Rescue Service, both tenants and lessors have responsibilities for smoke alarms in their rental properties.



It is the tenant’s responsibility to have all services connected at the property and placed in their name.

Alternatively Direct Connect (https://www.directconnect.com.au/ ) is a free no obligation connection Service who can assist you with this process.

Please refer to your property manager for more details.