We have developed the following guide to assist you during your tenancy. Should you require any further information or clarification, please contact our agency.
Agency Office Hours
8:30am to 5:00pm Monday to Friday
Saturday by Appointment
Closed Sundays and Public Holidays
You are required to abide by all Body Corporate Rules and By-Laws (where applicable). A copy will be made available before commencing your tenancy.
Your bond will be lodged with the RTA (Regional Tenancy Authority) and will be held as security for the full term of the Tenancy. You will receive written confirmation from the RTA advising you of your bond lodgement number. Your bond will be refunded to you once a final inspection has been completed by your property manager. To obtain a speedy refund of your bond amount please ensure that all rent is paid up to date and that all cleaning and repairs are completed prior to handing back the keys.
Breaking A Tenancy
Should unforeseen circumstances arise and you need vacate the property prior to the end of your Tenancy Agreement, please contact your property manager immediately. In this situation, we will endeavour to find a replacement tenant. Should this occur, you will be responsible for the following:
- Payment of rent up until commencement of a new tenancy
- Payment of a letting fee – equal to one weeks rent + gst
- Payment of advertising costs to relet the property
We strongly recommend that carpets be professionally steam cleaned annually, as this will ensure the longevity of the carpets. At the expiry of the tenancy, the carpets are to be professionally cleaned. We can recommend reliable carpet cleaners, who we know will do the job at a competitive rate. A copy of the carpet cleaning receipt is to be given to Position One upon vacating.
Change of Tenants And Or Sub Leasing
Your tenancy agreement states the maximum number of people who can occupy the property. Prior to any change in either the original occupants or any additional occupants the Lessor’s consent must be obtained.
Any new applicants must complete a Tenancy Application Form and submit to the office for approval.
Condition Of The Property
At the end of the Tenancy Agreement, it is your responsibility to leave the property in the same condition as it was when you moved in. Fair wear and tear is taken into consideration. You are responsible for the caring and cleanliness of the property while you are living there.
It is very important that you notify us of any change to your contact details. An easy way to update us is by sending an e-mail to: firstname.lastname@example.org
Entry Condition Report
When you move in, an Entry Condition Report will be issued. It’s an important way of comparing what the condition of the place is when you move out compared to when you moved in, fair wear and tear excepted. You must complete the Entry Condition Report and return a copy to our agency within 3 days after you move into the property.
Emergency repairs include such situations as:
- Burst water service
- Gas leak
- Blocked or broken toilet
- Fault/damage likely to cause injury
- Burst water service
- Gas leak
- Serious roof leak
- Electrical shock/fault
Please phone Position One Property TO REPORT THESE TYPES OF SITUATIONS IMMEDIATELY. If after hours, leave a detailed message of the situation and refer to the Emergency contact numbers listed on Page 2 of the General Tenancy Agreement.
Ending A Tenancy
If you decide to move out, you must give Position One Property a Notice of Intention to Leave (Form 13), giving 14 days’ notice in writing. You can email email@example.com, fax (07) 3843 4522, or post it to us.